Terms and Conditions “Resolution Services”
The following identity restoration services (“Services”) will be provided by VerifID:
- Service covers the member, spouse and dependent family members under the age of twenty-six (26) (each, a “Covered Person”) for Resolution Services.
- Provide assistance and guidance in placing fraud alerts on the member’s credit files with the three major credit bureaus.
- Review the member’s credit reports with the member to determine the accuracy of the files and detect potential areas of fraud.
- Provide assistance with filing a police report, if direction or discussion with law enforcement regarding the need and use of the report is requested.
- Dispute and/or communicate with fraudulently affected financial institutions, creditors, the three major credit bureaus, collection agencies, utility companies, healthcare/insurance providers, the IRS, law enforcement, court representatives, and others as needed.
- Notify affected financial institutions and merchants who are impacted by the ID Theft Event that a fraudulent transaction(s) occurred.
- Create and maintain a case file to document the ID Theft Event. This case file is important to establish the facts surrounding the ID Theft Event, and to establish the member’s rights as a victim. This case file may include contact information for the member, details of the case as provided by the member, notes from contacts made on behalf of the member, responses from entities involved in the cases, and pertinent documentation, including an ID Theft affidavit, affidavit of forgery, limited power of attorney authorization, police report and other applicable documents as required by individual circumstances.
- Collect information regarding misuse of the member’s accounts in order to document the case file, prepare correspondence, deliver required documentation to all interested parties, and ultimately to receive documentation that the fraudulent transaction(s) has been expunged from the member’s record(s).
- When fraudulent use of a social security number has occurred, especially in the event of employment fraud, provide assistance with obtaining and reviewing the member’s Social Security Personal Earnings and Benefits Statement.
- Provide information to the FTC, and to other government agencies with the permission of the member. This information is used for statistical purposes to document the problem of identity theft on a national and statewide basis, as well as assisting federal, and local law enforcement to identity trends of fraudulent activity. This may include some or all of the following: the victim’s contact information; descriptions of the ID Theft Event; consequences the victim has experienced as a result of the event; experiences and/or difficulties with credit bureaus, law enforcement, and individual companies during the recovery process. The individual member has the option to make this report themselves or to not make a report at all.
- Research and investigate potential damage to member’s identity and make best effort to restore the member’s identity to pre-event status.
- Member service representatives available by phone Monday through Friday (excluding national holidays) between 6 A.M. and 5 P.M. Pacific Time. Information line open 24/7 for reporting via recorded messages, and will be responded to in a timely fashion
- Other assistance as VerifID might reasonably be able to offer member on a case by case basis as determined at VerifID’s sole and absolute discretion which may not be known at this time.
- Such other assistance as may be agreed upon by the parties or VerifID and the member, which may not be known at this time.